Patient Experience Resources

Learning, understanding, and development are developed through many modes.  Along with experiencing; reading, watching and listening are all useful pursuits to expand your understanding and mastery of patient experience. The following is a list of some of our favorites. Enjoy.


Book - Trzeciak & Mazzarelli - 326 pages

What Patients Say, What Doctors Hear

Book - Dr. Danielle Ofri, 272 pages

Being Mortal

Book - Dr. Atul Gawande, 304 pages

Communication Rx, Transforming Healthcare through Relationship-Centered Communication

Book - Dr. Calvin Chou PHD and Laura Cooley, PHD, 239 pages

The Lost Art of Healing: Practicing Compassion in Medicine

Book - Bernard Lown, 368 pages

Patient Satisfaction or Patient Experience

Video - Fred Lee, 17:18